Though we never want anyone to be unhappy or dissatisfied with their purchases of products, we understand there might be situations out there that dd a return.
In the event you receive our product and are not 100% satisfied with it, please contact us at sales@thermothink or through our contact form, to tell us a little more about what happened or offer feedback and reason for the return.
We will reach out to you and walk you through the process of submitting a warranty online.
Returned items for warranty must be pre-paid and insured. Return shipping labels are not provided. Acutulus is not liable for lost returned packages.
We will continue to value customer feedback and serve our customers to the best of our abilities. Without you and customers like you we would not be able to build such a great brand, and for that we thank you. Our goal at Acutulus will continue to be producing the most advanced outdoor gear while offering unmatched customer service.
ThermoThink™ LIMITED WARRANTY POLICY AND GUIDELINES
When you purchase a ThermoThink product, the heating elements, sensors and other seat contents have a 30-day warranty from date of receipt. Electrical plugs, connectors, and any solder joints, as well as all materials and craftsmanship are also covered by a 30-day warranty from date of receipt. Normal wear and tear, and or customer negligence is not covered under the warranty. All warranties are non-transferable and apply solely to the original purchaser. Proof of purchase must be provided if any warranty claim is to be honored. Shipping costs for all warranty claims are the responsibility of the customer. If a warranty claim is accepted by Acutulus, we will refund your return shipping costs. Using other manufacturers’ accessories and controllers with your ThermoThink product or not using the product in accordance of the user guidelines may void the warranty. Our warranty does not cover damage caused by misuse, accident, abuse or improper care. Once a warranty request has been received and approved, you have 7 business days to ship in your product for evaluation.
Requests for product returns must be made within 7 days of receipt.
Full refunds for any unused products will be offered ONLY if the item has not been used and is safely delivered along with the original undamaged packaging back to Acutulus headquarters, at the customer’s return shipping expense.
Returned packages must be securely packed in the original packaging if applicable, or in a manner that protects the item(s) from shifting around in the box while in transit. All returned items must fully operate with no damage or defects.
Acutulus is not responsible for items lost, stolen or broken in transit. We will review the situation for broken or lost packages on a case by case basis, and send out replacements or refunds, as may be requested, as necessary.
Thanks and enjoy your ThermoThink!