Frequently Asked Questions

Shipping

What Shipping Methods Are Available?

We ship all domestic products via USPS ground.

Do You Offer Flat Rate Shipping?

Yes! We offer $10 flat rate shipping on all orders shipped to the United States and US territories.

How Long Will It Take To Get My Package?

All in-stock orders will ship within 1-2 business days. You can expect the package to arrive within 7-10 business days and will receive and email with the tracking #. If the order is on back-order we will ship when new products arrive.

Do you ship internationally?

Yes but only on special request. Please use the contact form to send us an email to ThermoThink.sales@gmail.com and we will provide shipping cost based on your location.

Product Returns

If you provide an incorrect address for shipping and the product is returned, we will require and updated and accurate address from to to re-ship the product. Prior to shipment we will also request and additional $10 shipping fee.

Payment Information

What Payment Methods Are Accepted?

You can pay securely with a debit card, credit card or Paypal.

Are my payments secure?

Yes.  We use the trusted Stripe payment platform to process card payments. They handle online transactions for 100,000+ businesses in 100+ countries across nearly every industry.Large brand and companies such as Adidas, Under Armour and Target use Stripe as well. 

Orders and Returns

How do I place an Order?

There are multiple places throughout the site that have a buy now button. It will guide you through the process of adding your seat to the shopping and and checking out.

Is there a warranty for my ThermoThink seat?

Yes. The ThermoThink seat has a 30 day manufacturer warranty.See the Warranty and Returns policy here:  Warranty and Returns

How Can I Return a Product?

We would hate to see any products not work but is for some reason you experience an issue, please contact us at ThermoThink.sales@gmail.com and we will reply quickly.

Once orders are submitted they cannot be changed. Product returns must be requested within 30 days of receipt and you will be responsible for delivery of the undamaged product and packaging, insurance and shipping fees.  See the Warranty and Returns section for more information.  Warranty and Returns

Do I need an account to place an order?

No. Creating an account is not required to place an order. 

How do I contact someone if I have any questions?

You can use the contact link or just send us an email to ThermoThink.Sales@gmail.com

How Do I Track My Order?

We will send you an email once the order has shipped that has a carrier tracking #.

Product Usage

Why does the seat not come with a battery?

The seat was not designed with a built in battery to allow you to select a 30W or 45W USB-C Power Delivery battery pack that fits your budget, weight, size and duration preferences. The USB-C PD is a fast charging, high output specification that continues to evolve so this also allows you to take advantage of new battery technology. It also allows you to get more than one battery for extended usage.

How do I contact someone if I have any questions?

You can use the contact link or just send us an email to ThermoThink.Sales@gmail.com