Frequently Asked Questions

Shipping

What Shipping Methods Are Available?

We ship all domestic products via USPS ground.

How Long Will It Take To Get My Package?

All in-stock orders will ship within 1-2 business days. You can expect the package to arrive within 7-10 business days and will receive and email with the tracking #. If the order is on back-order we will ship when new products arrive.

Do You Offer Flat Rate Shipping?

Yes! We offer $12 flat rate shipping on all orders shipped to the United States and US territories. 

Do you ship internationally?

No. At this time we only ship orders within the United States. 

Payment Information

What Payment Methods Are Accepted?

You can pay securely with your debit or credit card. We also accept Paypal as a payment option.

Are my payments secure?

Yes.  We use a very robust and large scale platform called Stripe to process card payments. They help power 100,000+ businesses in 100+ countries across nearly every industry. Large brand and companies such as Adidas, Under Armour and Target use Stripe as well. 

Orders and Returns

How do I place an Order?

There are multiple places throughout the site that have a buy now button. There is also a section on the main home page that lists our products for sale. Simply select a product and it will guide you through the checkout process.

Do I need an account to place an order?

No. Creating an account is not required to place an order. 

How do I contact someone if I have any questions?

You can use the contact link or just send us an email to Sales@ThermoThink.com.

Is there a warranty for my ThermoThink jacket?

Yes. The ThermoThink jacket has a 90 day manufacturer warranty.  Warranty and Returns

How Do I Track My Order?

We will send you an email once the order has shipped that has a carrier tracking #.

How Can I Return a Product?

Contact us at Sales@ThermoThink.com to request a return.

Once orders are submitted they cannot be changed. Product returns must be requested within 30 days of receipt and you will be responsible for delivery of the undamaged product and packaging, insurance and shipping fees.  See the Warranty and Returns section for more information.  Warranty and Returns